Support

How can we help?

We’re committed to providing the best possible support and resolving your concerns as quickly as we can.

Send us a message, and our team will get back to you within 3 business days. Your time and feedback matter to us, and we’re always here to help.

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Quick answers

The questions we hear most.

How do I know if my Mac is supported?

Open the Apple menu and choose About This Mac. If you see “Chip: Apple M1” or any later M chip, your Mac has Apple Silicon. Atmovi doesn’t support Intel Macs yet. You’ll also need about 15 GB of free storage and at least 8 GB of memory (RAM).

How do I install Atmovi?

Open the downloaded file and drag Atmovi into your Applications folder, then open it from there. The first launch takes a little while as Atmovi sets everything up, so stay on Wi-Fi and keep your Mac plugged in. After that, everyday use doesn’t need the internet.

How do I stop Atmovi right away?

Press ⌘⇧K from anywhere on your Mac. Atmovi stops everything it’s doing, straight away.

Does Atmovi send my chats anywhere?

No. Your chats and files are processed on your Mac. In everyday use, Atmovi goes online only to check for updates and for web searches when a question needs up-to-date facts. We can’t see your conversations.

How do I uninstall Atmovi?

Quit Atmovi and move it from Applications to the Bin. Files Atmovi made for you stay in your folders. If you also want to remove the AI model and your chat history, send us a message and we’ll walk you through it.